|
NCHL Competency |
Rating (1-9) |
Situation |
Task |
Action |
Result |
Outcome Rating (1–5) |
|---|---|---|---|---|---|---|
|
Accountability: Confront performance problems. |
Baseline: 2 Current: 8 | The quality assurance department had failed to provide relevant Infections (HAI) data for the last three months. | Introduced new execution markers and defined explicit job descriptions for each departmental member. | Delegated responsibilities to every person in the quality assurance department to improve accountability in HAI reporting. | Departmental accountability improved, and the cases of HAI were reduced. | 5 |
|
Achievement Orientation: Set and work to meet challenging goals. |
Baseline: 1 Current: 8 | The billing department faced a high number of dubious reimbursement claims during the pandemic. | Researched and projected an ideal billing software for the department. | Collaborated with an IT expert to implement the new billing software and trained the departmental staff on its use. | Hospital reimbursement increased, and the number of disputed claims decreased. | 5 |
|
Change Leadership: Challenge the status quo. |
Baseline: 2 Current: 9 | The billing department had a cynical view on integrating technology into billing management due to fraud and data security concerns. | Recommended innovative billing systems based on research of health facilities with cohesive billing technology. | Installed the new billing system and hired a trainer to educate the staff on its use. | Improved productivity in billing and reimbursement processes within the organization. | 5 |
|
Collaboration: Encourage others. |
Baseline: 2 Current: 8 | There was a need to reinforce internal quality assessment in the care facility, requiring several departmental leaders to establish efficient standards. | Worked cooperatively with other departmental leaders to construct internal healthcare quality assessment specifications. | Actively participated in the creation and implementation of an internal quality assessment program within the healthcare facility. | Improved compliance, quality of care, patient safety, and ensured full compliance with the Healthcare Quality Improvement Act. | 5 |
|
Financial Skills: Evaluate financial analyses and investments. |
Baseline: 0 Current: 9 | Helped resolve a budget dilemma at the accounting department by providing precise cost estimates for the Public Health Campaign in mental awareness. | Carried out cost estimation and participated in the hospital’s budgeting committee for the Public Health Campaign. | Outlined and presented project deliverables, activities, timelines, and relevant costs to stakeholders. | Achieved optimal cash absorption for the campaign, avoided financial wastages, and realized the intended campaign goals. | 5 |
|
Impact and Influence: Use indirect influence. |
Baseline: 1 Current: 8 | Persuaded the management and leadership of the financial department on the need for a modern billing system. | Drafted a change proposal for the finance and billing departments, highlighting the importance and benefits of the new system. | Organized weekly internal meetings with department leaders to present the need for the billing system change. | Successfully influenced the heads of billing and finance to adopt the modern billing software. | 5 |
|
Information Seeking: Conduct research to maintain knowledge. |
Baseline: 1 Current: 8 | Investigated the causes of Hospital Acquired Infections (HAI) and possible solutions within the hospital. | Formed a team to investigate HAI causes and recommend evidence-based solutions. | Interviewed healthcare workers, researched evidence-based solutions, and presented findings to the board. | Reduced HAI cases, improved patient safety, and lowered care c
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